Remote Systems Administrator – Radiology

This position is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world.

Department:

Customer Success

Responsibilities:

• Resolve customer requests that are initiated through multiple support channels, including: telephone and online support request submissions
• Troubleshoot complex issues on production RIS and PACS radiology systems which utilize some of the following technologies: proprietary Change Healthcare software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle database
• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
• Perform scheduled preventative maintenance and systems administration functions at customer facilities
• Create a world-class customer experience while delivering on support requests through active communication and development of solid customer relationships
• Contribute to a fast-paced and highly collaborative team based work environment
• Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development

Additional Job Information:

• Travel, on occasion, to customer sites to participate in system upgrades and provide on-site support
• Ability to work on a rotating shift schedule to provide team coverage over the hours of 7:00am to 6:00pm GMT.
• Ability to provide on-call pager support that is scheduled on a rotating basis with intervals of 3-5 weeks between shifts.  Overtime compensation and a stipend are provided for on-call work

Environment:

• General Office Environment
• Flexibility in working hours to support business needs

Qualifications Required:

• Education - Bachelor’s degree, Technical diploma or equivalent combination of education, training, and work experience
• Experience - Two years of experience in a software technical support environment is generally required; though candiates with exceptional customer service and technical skills are welcome to apply

Background:

Computer technology background and experience with the maintenance, troubleshooting, and support of mission-critical hardware and software systems.

Critical Skills:

• Excellent verbal and speaking skills in the language that support will be provided
• Solid written business communication skills
• Strong customer service skills and ability to interact effectively with different audiences, including Information Technology Analysts and clinical staff, including PACS Administrators, Technologists, and Physicians.
• Highly developed organization skills and an ability to multitask in a fast-paced environment with competing priorities
• Excellent troubleshooting skills and the ability to systematically approach complex hardware and software problems involving multiple technologies
• Networking fundamentals, including Ethernet, TCP/IP, WAN
• Knowledge and experience in Enterprise-class servers, workstations, and RAID storage systems and underlying technologies, including: server system management and Windows system administration.
• Knowledge and experience in supporting large, complex software packages; including designing configurations, identifying defects and workarounds, and troubleshooting integration issues.

Reporting to:    Manager, Customer Success

Closing Date:   Applications must be received by 12:00pm Monday 8th October, 2019.

Full job description available here.

To apply:         Please submit CV and covering letter to ursula.okelly@changehealthcare.com.

Change Healthcare an equal opportunities employer and we welcome applications from all suitably qualified persons.