Remote Systems Administrator – Radiology
This position is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world.
Department:
Customer Success
Responsibilities:
- Resolve customer requests that are initiated through multiple support channels, including: telephone and online support request submissions
- Troubleshoot complex issues on production RIS and PACS radiology systems which utilize some of the following technologies: proprietary Change Healthcare software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle database
- Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
- Perform scheduled preventative maintenance and systems administration functions at customer facilities
- Create a world-class customer experience while delivering on support requests through active communication and development of solid customer relationships
- Contribute to a fast-paced and highly collaborative team based work environment
- Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development
Additional Job Information:
- Travel, on occasion, to customer sites to participate in system upgrades and provide on-site support
- Ability to work on a rotating shift schedule to provide team coverage over the hours of 7:00am to 6:00pm GMT.
- Ability to provide on-call pager support that is scheduled on a rotating basis with intervals of 3-5 weeks between shifts. Overtime compensation and a stipend are provided for on-call work
Environment:
- General Office Environment
- Flexibility in working hours to support business needs
Qualifications Required:
- Education - Bachelor’s degree, Technical diploma or equivalent combination of education, training, and work experience
- Experience - Two years of experience in a software technical support environment is generally required; though candiates with exceptional customer service and technical skills are welcome to apply
Background:
Computer technology background and experience with the maintenance, troubleshooting, and support of mission-critical hardware and software systems.
Critical Skills:
- Excellent verbal and speaking skills in the language that support will be provided
- Solid written business communication skills
- Strong customer service skills and ability to interact effectively with different audiences, including Information Technology Analysts and clinical staff, including PACS Administrators, Technologists, and Physicians.
- Highly developed organization skills and an ability to multitask in a fast-paced environment with competing priorities
- Excellent troubleshooting skills and the ability to systematically approach complex hardware and software problems involving multiple technologies
- Networking fundamentals, including Ethernet, TCP/IP, WAN
- Knowledge and experience in Enterprise-class servers, workstations, and RAID storage systems and underlying technologies, including: server system management and Windows system administration.
- Knowledge and experience in supporting large, complex software packages; including designing configurations, identifying defects and workarounds, and troubleshooting integration issues.
Reporting to: Manager, Customer Success
Closing Date: Applications must be received by 12:00pm Monday 8th October, 2019.
Full job description available here.
To apply: Please submit CV and covering letter to ursula.okelly@changehealthcare.com.
Change Healthcare an equal opportunities employer and we welcome applications from all suitably qualified persons.